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RETURN POLICY

U.S. RETURN POLICY FOR NON-SUBSCRIPTION MERCHANDISE

We’re confident that you’ll LOVE your new Platinum Minx goodies! However, should you not be satisfied with your items, we will gladly accept unworn, undamaged merchandise in its original packaging within 10 days of the order ship date for a full refund or credit for all qualifying purchases.

Return Method

To return your item, start by contacting customercare@platinumminx.com. Be sure to give us your order number and items you wish to return. Once we have processed the request, we will send you a Return Authorization via email.

After receiving your Return Authorization email, returned items and all gift items must be received by us within 10 days from the date the Return Authorization is issued. Returned items must include original packaging as well original invoice document.

You are responsible for all return shipment costs and may use the shipping method of your choice. We are not responsible for any lost packages and we strongly recommend that you insure and track your package. Please address all returns to:

Platinum Minx Returns Dept.
4001 Inglewood Ave.
BLDG 101 STE 777
Redondo Beach, CA 90278

Please allow an additional 10 business days once we receive the returned merchandise for us to process your return.

NOTE: We only issue refunds by way of original form of payment or by way of a store credit via a personalized promotional code.

Non-Eligible Orders

Personalized, Sale, VIP Subscription Merchandise and items that are marked as FINAL SALE on the product page are FINAL SALE and cannot be returned, exchanged, or credited.

Gift Items

Gift items sent to you in connection with a returned order must be sent back with your returned merchandise or your refund will be reduced by the retail price of the gift.

Store Credit

All issued store credit promotional codes are valid for 1 year from the date of issuance and must be applied at checkout on future orders. Promotional codes are specific to your Platinum Minx account and cannot be gifted without authorization.

NOTE: Promotional codes for returned merchandise expires after one use and must be applied to orders that meet or exceed the credit amount. We cannot refund the price difference of your order or apply a balance toward future orders.

Discount Codes

All discount codes must be applied at checkout and cannot be applied after order is received.

Exchanges

Exchanges can only be processed for the same item.

INTERNATIONAL PAYMENT & RETURN POLICY

Payment Method

Payments on international orders are accepted in US dollars at the time of purchase. Duties and taxes are not included.

Returns

At this time, all international orders are FINAL SALE and not eligible for return or exchange.

U.S. RETURN POLICY FOR VIP SUBSCRIPTION MERCHANDISE

VIP Subscription Merchandise are FINAL SALE and are not eligible for return or exchange. However, we do encourage you to reach out to us at customercare@platinumminx.com with feedback if you are not satisfied with your shipment. We want to make sure you are happy with future shipments and will make notes in your account so the preceding months meet your expectations.

VIP MEMBERSHIP POLICY

Now that you are a Platinum Minx VIP, we want to be sure you are made aware of the terms and conditions relating to your VIP Membership!

GLITTER MINX VIP 6 Month Membership Information

A payment of $39.95 will be deducted at time of check-out and will be automatically charged to your credit card 5 consecutive months thereafter.

As a Glitter Minx VIP Member you will receive at least $65.00 worth of jewelry each month based on the jewelry’s full retail value.

VIP orders received on or between the 26th of the current month and the 10th of the following month will ship on or around the 15th of every month. VIP orders received on or between the 11th and the 25th of the current month will ship on or around the 1st of every month.

You can cancel at any time through your Platinum Minx Membership Dashboard. Please allow up to 10 business days for your cancellation to process. If you cancel less than 10 business days prior to an upcoming shipment, your cancellation will not take effect until after this upcoming shipment.

You can change your preference by updating your style quiz results at any time. However quiz results for VIP members are recorded 10 days prior to your membership scheduled ship date, so please make sure your results reflect the merchandise you would like to receive by this time.

Contact Us at any time if you have suggestions or feedback on your purchases, we want to make sure you are happy and we’d love to hear from you!

All VIP Merchandise is marked FINAL SALE and not eligible for return, credit or exchange.

PLATINUM MINX VIP 12 Month Membership Information

A payment of $34.95 will be deducted at time of check-out and will be automatically charged to your credit card 11 consecutive months thereafter.

As a Platinum Minx VIP Member you will receive at least $75.00 worth of jewelry each month based on the jewelry’s full retail value.

VIP orders received on or between the 26th of the current month and the 10th of the following month will ship on or around the 15th of every month. VIP orders received on or between the 11th and the 25th of the current month will ship on or around the 1st of every month.

You can cancel at any time through your Platinum Minx Membership Dashboard. Please allow up to 10 business days for your cancellation to process. If you cancel less than 10 business days prior to an upcoming shipment, your cancellation will not take effect until after this upcoming shipment.

You can change your preference by updating your style quiz results at any time. However quiz results for VIP members are recorded 10 days prior to your membership scheduled ship date, so please make sure your results reflect the merchandise you would like to receive by this time.

Contact Us at any time if you have suggestions or feedback on your purchases, we want to make sure you are happy and we’d love to hear from you!

All VIP Merchandise is marked FINAL SALE and not eligible for return, credit or exchange.